[GPMS]Troubleshooting Failures – FAQ

This FAQ will guide you through troubleshooting common GPMS failures while using it and reporting them effectively.

1. Reporting Failures

- Describe your symptom: Briefly explain the issue you're facing with GPMS.
- Check "Commanager" version : Let us know version of Commanager(Setting > Apps > Commanager > check version on the bottom)
- Visual evidence: Attach photos or videos that clearly demonstrate the problem.
- Include your GPMS ID: This will help us track the specific logs related to your issue.

2. Collecting Additional Logs (if required)

- In some cases, we may need additional logs to diagnose the problem. Here's how to collect them:

2.1 Download and unzip the file:

- - Download the file attached on the bottom of this post(VCI2_ShowPacket.zip) to your tablet.
  - Unzip VCI2_ShowPacket.zip on your tablet.

2.2 Locate and copy the file:

- - Find a "mvci" folder and copy it into "Internal Stroage"

2.3 Reproduce the issue:

- - Run GPMS on your tablet.
  - Perform actions that normally cause the issue you experienced.

2.4 Send the log folder:

- - Once you've finished demonstrating the problem, close GPMS.
  - Compress (zip) the entire "mvci" folder.
  - Send the zipped "mvci" folder to us.(ics@gitauto.com)

3. Next Steps

- - We will analyze the logs you provide and investigate the issue.
  - We will suggest a suitable workaround (if available) and keep you updated on any potential GPMS updates to address the issue.

By following these steps, you'll help us diagnose the problem efficiently and ensure a smoother GPMS experience.

In case the above workaround doesn't resolve the issue, please contact your distributor or GIT assistance at following email for further support.

ics@gitauto.com covers:
: Asia, Pacific, Middle East, Africa, Europe, Oceania, Central America, South America, Territory of U.S.A(Guam, Commonwealth of Puerto Rico, Saipan, and East Samoa)

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