When you try to connect to remote session by mobile support on your tablet PC, even though you enter the correct 6 digits(Password), you cannot connect it.
1. Unblock all related IP and port of RSupport on your network. (If you connect the Wi-Fi to the company network(security network), ask your company's IT guy to unblock them below.)
* The IP will change after May. 15. 2018 due to the Rsupport policy.
<After May. 15. 2018>
2. MobileSupport must be the latest version.
(1) Run MobileSupport on your tablet PC.
* If you cannot find it on tablet PC or you didn't install it yet, click here.
(2) Perform the latetest update.