[Guide]Error Message Populating during Internet Update(15-Nov-2024) – FAQ

Type	☐Notification ☐Repair ☑Guidance	Regions Covered
Devices	☑ GDS Smart ☑ GNESIS Smart ☑ KDS 2.0	HME, GME, KEU (Asia/Pacific, Europe, India, Middle East, Africa)
Date Issued	(KST) 15-Nov-2024	Duration
Subject	Error Message Populating during Internet Update	☑ Temporary ☐ Permanent

We would like to inform you of recent issues identified in Internet Update.

Please take following steps for your successful updates.

[How to Update]

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Thank you for your cooperation. If you experience any erros, please report them as follows:

Provide Screenshots or a video: capture any error messages or unexpected behavior you encounter and send NSC or inquire at GSW (Diagnostic tools -> GDS/KDS Hotline)
- - GSW of HYUNDAI and GENESIS: https://ccc.hyundai.com
  - GDS of KIA: https://www.kia-hotline.com
Use the Log Collection Feature: make use of this feature to gather error logs.
- - How to send the error log report on GDS Smart/KDS2.0