⚠️ SYSTEM DISRUPTION NOTICE — The GSW KDS Hotline email notification system is currently experiencing a technical outage. Inquiry responses may be delayed. We apologize for any inconvenience caused.
Dear Customer,
We would like to inform you that an unexpected system outage is currently affecting the email notification system of the GSW KDS Hotline. We sincerely apologize for any inconvenience this may cause to your service operations.
Affected System
GSW KDS Hotline System (Email Notification Service)
Current Situation & Support Response
Due to the notification system outage, automated alerts and response notifications for Hotline inquiries are currently delayed or unavailable. Kia Headquarters (HQ) is currently working to address and resolve the notification system issue.
GIT Support Action:
While Kia HQ works on restoring the system, technical support engineers at GIT are actively monitoring all incoming Hotline inquiries and striving to respond as promptly as possible. However, due to the system outage, response times may be longer than usual. We kindly request your patience and understanding.
Alternative Inquiry Channels
If you need to submit inquiries regarding diagnostic tool usage, software issues, or technical assistance, you may also reach out through the direct support channels below:
Available Channels for Diagnostic & Error Inquiries
- Email Support: support@gitauto.zendesk.com
- Web Form Inquiry: https://support.gitauto.com/hc/en-gb/requests/new
Resolution Progress
Kia HQ is working diligently to resolve the notification system outage and restore normal service as swiftly as possible. GIT is in close coordination with Kia HQ and will provide further updates as soon as service stabilization is complete.
We sincerely appreciate your understanding and cooperation. If you have any additional questions, please do not hesitate to contact us through the channels listed above.
Quality-Service Team, GIT
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