The device powers on, but the screen does not display anything

Q1. The device powers on, but the screen does not display anything. 

A: If the power is on but the LCD screen is blank, please check the following:

1. • Power Button Status: If the red light on the button is unstable or flickering, there may be an internal power issue or button malfunction.

   • Check the Power Adapter: Ensure the power adapter and cable are properly connected.

   • LCD Connection: A loose or faulty LCD connection could cause display failure. 

For these occassion, please contact technical support. 

Q2. The red light on the power button dims or turns off intermittently.

A: This may indicate an unstable power supply or an issue with the power module. Please check:

• • Verify that the power adapter is working correctly.

  • It could be an internal circuit issue, so contacting technical support is recommended.

For these occassion, please contact technical support. 

Q3. How to inquire repair service

• • The product's warranty period is 2 years from the date of purchase.
  • Please check the symptoms and the product’s serial number, and provide this information to the customer service representative.

USA
KIA 888-542-4371
HYUNDAI 888-437-0308
GENESIS 833-681-3926

CANADA
KIA 888-641-4244
HYUNDAI 888-641-4243