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Repair Process & Policies

Oscar Eom
Updated

All dealers must request repair services through their respective distributors (NSCs). Distributors then forward those requests to GIT. After repairs are completed, GIT returns the repaired parts to the distributors, who in turn deliver them back to the dealers.

GIT is unable to respond directly to inquiries from dealers. Please contact your respective distributor (NSC) for any service or support requests.
 
OFFICIAL REPAIR & CUSTOMS POLICY · EUROPE & GENERAL

This guide outlines the official hardware repair (RMA) process, regional return shipping channels, and mandatory customs documentation rules for Europe and General regions (including India, Asia/Pacific, Oceania, Africa, Middle East, and Latin America). When shipping defective units to GIT HQ (Korea) for repair, please submit a support ticket first, ship under DAP Incoterms, and prepare your Commercial Invoice in strict compliance with Korea's Resource Circulation Act, Waste Control Act, and Korean Customs Act Article 97.

 

Key Pre-Shipment Requirements (At a Glance)

  • Service Channel: Dealers must submit defective units to their Distributor (NSC); Distributors forward shipments to the designated GIT Entity (GITE for Europe, GITI for India, or GIT HQ Korea for General & Eastern Europe Exception countries).
  • Ticket First: Always submit a repair ticket before shipping and write the Ticket Number (RMA #TicketNo) on the waybill and outer box.
  • Commercial Invoice & Customs Declaration: Never declare used hardware as “Sample” or “$1 USD” (Korean Customs detains used hardware declared as “Sample” under the Resource Circulation Act and Waste Control Act). Clearly state the Product Serial Number (S/N), HS Code 9031.80, a realistic customs valuation, and the required declaration wording: “For Repair & Return (RMA #TicketNo, Non-commercial value for customs purposes)”.
  • Incoterms, Carrier & 60-Day Statutory Return Deadline: Always ship under DAP (Delivered At Place) (never use DDP for Korea). Use GIT DHL Account 966 620 427 (or customer prepaid door-to-door FedEx, UPS, or DHL for out-of-warranty repairs; no postal mail/EMS or cargo forwarders). Under Korean Customs Act Article 97, repaired goods must be re-exported within 60 days of import clearance.
 
 

1. Definition of Terms

  • Dealer: Purchases or receives products from a Distributor (NSC) and provides service to end customers.
  • Distributor / NSC: Purchases products from GIT HQ (Korea), GIT Europe (GITE), or GIT India (GITI) and supplies them to dealers.
  • GIT Entities: GIT HQ (Korea) — GIT Headquarters Repair Center, GITE (Europe) — GIT Europe subsidiary, and GITI (India) — GIT India subsidiary.
 

2. Repair Process (3 Steps)

1

Troubleshoot & Submit a Ticket

Start with a self-check via the chatbot or Help Center article search. If hardware repair may be required, submit the repair request form (ticket) first. Our team will review your case, issue your RMA Ticket Number, and confirm the shipping instructions.

 
2

Prepare Commercial Invoice & Ship Your Product

Submit your ticket first, then ship the product according to the region-based shipping rules and customs & invoice guidelines:

  • Commercial Invoice: Clearly state the Product Serial Number (S/N), HS Code 9031.80, a realistic customs valuation, and the required declaration wording: “For Repair & Return (RMA #TicketNo, Non-commercial value for customs purposes)”. Never declare as “Sample” or “$1 USD”.
  • Waybill & Box Labeling: Write your ticket number on the waybill and outer box (e.g., “GIT Repair Center (Ticket No. ####)”).
 
3

Repair & Return (Within 60-Day Statutory Period)

Repairs are typically completed within 2 weeks from receipt at our repair center. Under Korean Customs Act Article 97 (Re-export Conditional Duty Exemption), repaired items must be re-exported within 60 days of import clearance.

  • Warranty repair: Shipped to the return address in your ticket via GIT DHL Account 966 620 427 (please confirm or update your return address promptly before repair completion).
  • Out-of-warranty (paid) repair: We issue a repair invoice (including round-trip shipping if GIT's DHL account was used) and ship the repaired unit once payment is confirmed. Customers must promptly confirm their return shipping address and complete invoice payment so return shipping can be completed within the 60-day statutory period.
 

Important: Promptly confirm your return shipping address and (for paid repairs) complete repair invoice payment so re-export is completed within the 60-day statutory deadline under Korean Customs Act Art. 97. GIT is not responsible for misdelivery or customs penalties caused by delayed responses or outdated shipping information.

 

3. Who Sends to Whom? (Shipping Channel Policy)

  • Dealer to Distributor (NSC): Dealers must ship defective or faulty modules only to their respective Distributor (NSC).
  • Distributor (NSC) to GIT Entity: Distributors collect modules from dealers and ship them to the designated GIT entity for their region (see Region-Based Return Shipping).

Exception for Certain Eastern Europe Countries: Distributors and NSCs located in the countries listed under the Eastern Europe Exception List must ship directly to the GIT HQ Repair Center (Korea), bypassing GITE.

Dealer Notice: Outside the above exception, dealers must not ship directly to any GIT entity (GIT HQ / GITE / GITI). Always ship to your Distributor (NSC).

 

4. Region-Based Return Shipping

For Distributors / NSCs in Europe & General — ship to the entity you purchased from:

Region Ship To Entity Name
Europe (EU / EEA / UK, etc.)
*Excluding countries in the Eastern Europe Exception List below 		GITE
(Europe subsidiary)		 GIT Europe
India GITI
(India subsidiary)		 GIT India
General
(Asia/Pacific · Oceania · Africa · Middle East · Latin America)		 GIT HQ (Korea) GIT Headquarters (Repair Center)
Eastern Europe Exception Countries
(17 countries listed below) 		GIT HQ (Korea) GIT Headquarters (Repair Center)

Direct Purchase Exception: If the product was purchased directly from GIT HQ (Korea) rather than a regional subsidiary (GITE or GITI), please ship the defective modules directly to GIT HQ (Korea).

Eastern Europe Exception List (Distributors & NSC to GIT HQ Direct)

Distributors and NSCs in the following countries must send defective or faulty modules directly to the GIT HQ Repair Center (Korea):

  • C22: Albania
  • C48: Armenia
  • C36: Azerbaijan (HYUNDAI)
  • C42: Belarus
  • C53: Bosnia (KIA)
  • C46: Georgia
  • C35: Kazakhstan
  • C38: Kyrgyzstan
  • C52: Macedonia
  • C47: Moldova
  • C55: Montenegro
  • C40: Russia
  • C37: Tajikistan
  • D26: Turkey (HYUNDAI)
  • C39: Turkmenistan
  • C41: Ukraine (HYUNDAI)
  • C49: Uzbekistan

Note: The exact receiving address for each regional GIT entity will be provided after you submit your ticket.

 

5. Repair Center Address (GIT HQ Korea)

GIT Co., LTD.
6F Starwood Plaza, 400 Dunchon-daero, Jungwon-gu, Seongnam-si, Gyeonggi-do, KOREA
ZIP Code: 13229 (old: 462-809)
Tel: +82-2-2189-5481

Label Tip: In the recipient field on the waybill and outer box, add your ticket number formatted as “GIT Repair Center (Ticket No. ####)” to speed up check-in and customs matching.

 

6. Shipping Carrier Unification & Costs

  • Warranty Repair: Use GIT DHL Account 966 620 427 (under DAP Incoterms). There is no repair fee or round-trip shipping charge. (Note: Import duties, taxes, or VAT in the destination country may still apply.)
  • Out-of-Warranty (Paid) Repair: Choose one of the two approved door-to-door international express courier options below:
    • Option A — GIT DHL Account (966 620 427): Ship under DAP using GIT DHL Account 966 620 427. Round-trip shipping charges will be billed together with the repair cost on the repair invoice.
    • Option B — Customer's Prepaid Door-to-Door International Courier: Ship prepaid door-to-door via an international express courier (FedEx, UPS, or DHL) under DAP Incoterms.
  • Prohibited Carriers (No Postal Mail / EMS or General Cargo Forwarders): Do not use postal mail / EMS or general ocean/air cargo forwarders.

Important: International postal mail (EMS) and general cargo forwarders do not support manufacturer repair customs clearance under Korean Customs Act Art. 97 and the Resource Circulation Act, resulting in customs holds, clearance failures, and additional warehousing charges. Only use door-to-door international couriers (DHL, FedEx, or UPS).

 

7. Commercial Invoice, Customs Declaration & 60-Day Statutory Return Deadline

When shipping defective equipment to GIT HQ (Korea), prepare the Commercial Invoice in strict accordance with the customs declaration policy and statutory re-export rules below:

Do NOT Declare as “Sample” or “$1 USD” (Resource Circulation Act & Waste Control Act):

Never declare used or defective hardware as “Sample” or with a nominal value such as “$1 USD”. Under Korea's Resource Circulation Act (Act on Resource Circulation of Electrical and Electronic Equipment and Vehicles) and Waste Control Act, Korean Customs detains used electronic hardware declared as “Sample” or “$1 USD” as suspected unauthorized electronic waste. Always declare the exact Product Serial Number (S/N), HS Code 9031.80, a realistic customs valuation, and the official RMA repair declaration wording below.

Commercial Invoice Declaration Requirements (RMA Repair & Return)

  • Applicable Cases: All warranty and out-of-warranty repairs where the unit will be repaired and returned to the customer.
  • Mandatory Declaration Wording: “For Repair & Return (RMA #TicketNo, Non-commercial value for customs purposes)”
  • HS Code & Valuation: State HS Code 9031.80, the exact Product Serial Number (S/N) of every device, and a realistic customs valuation on the Commercial Invoice (do not write $1 USD).
  • Incoterms: Always set to DAP (Delivered At Place) (even when using GIT DHL Account 966 620 427).

Customs Duty Exemption & 60-Day Statutory Return Deadline (Korean Customs Act Art. 97)

Re-export Conditional Duty Exemption (Korean Customs Act Article 97) — 60-Day Return Window:

Under Article 97 of the Korean Customs Act (Re-export Conditional Duty Exemption), goods imported into Korea for repair are conditionally exempt from import duties provided that they are repaired and re-exported within 60 days of import clearance. Customers must promptly confirm their return shipping address and (for out-of-warranty paid repairs) promptly complete repair invoice payment so that return shipping can be completed within the 60-day statutory period.

Do Not Use DDP for Korea: When sending items to GIT HQ in Korea for repair, never use DDP (Delivered Duty Paid). DDP conflicts with Korean Customs procedures for Re-export Conditional Duty Exemption (Korean Customs Act Art. 97), causing severe clearance holds. Always select DAP.

Note: Local import duties, taxes, and carrier clearance fees in the destination country may apply depending on your country's customs regulations.

 

8. Frequently Asked Questions (FAQ)

Q1. Can I ship my product before submitting the ticket?

A1. Please submit the ticket first. Your RMA Ticket Number (RMA #TicketNo) is mandatory on both the Commercial Invoice and the waybill for customs clearance, check-in, repair, and return shipment.

 

Q2. Why must I never declare the shipment as “Sample” or “$1 USD” on the Commercial Invoice?

A2. Under Korea's Resource Circulation Act and Waste Control Act, Korean Customs detains used hardware declared as “Sample” or “$1 USD” to prevent unauthorized electronic waste imports. Always state the Product Serial Number (S/N), HS Code 9031.80, a realistic customs valuation, and “For Repair & Return (RMA #TicketNo, Non-commercial value for customs purposes)”.

 

Q3. How long does the repair take, and what is the 60-day statutory return deadline?

A3. Repairs are typically completed within 2 weeks from arrival at the repair center. Under Korean Customs Act Article 97 (Re-export Conditional Duty Exemption), goods imported into Korea for repair must be repaired and re-exported within 60 days of import clearance. Customers must promptly confirm their return shipping address and (for out-of-warranty paid repairs) complete repair invoice payment so return shipping is completed within this 60-day period.

 

Q4. I need to change my return shipping address.

A4. Please notify us before the repair is completed. Prompt address confirmation is essential to complete return shipping within the 60-day statutory period.

 

Q5. Which shipping carrier should I use for warranty and out-of-warranty repairs?

A5. For warranty repairs, use GIT DHL Account 966 620 427. For out-of-warranty (paid) repairs, use either GIT DHL Account 966 620 427 (round-trip shipping billed together with the repair cost) or your own prepaid door-to-door international express courier (FedEx, UPS, or DHL). Never use postal mail / EMS or general cargo forwarders.

 

Dealer Reminder: Ship defective or faulty units to your Distributor (NSC), not directly to GIT entities.

 

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