All dealers must request repair services through their respective distributors (NSCs). Distributors then forward those requests to GIT. After repairs are completed, GIT returns the repaired parts to the distributors, who in turn deliver them back to the dealers.
GIT is unable to respond directly to inquiries from dealers. Please contact your respective distributor (NSC) for any service or support requests.
This guide outlines the official hardware repair (RMA) process, regional return shipping channels, and mandatory customs documentation rules for Europe and General regions (including India, Asia/Pacific, Oceania, Africa, Middle East, and Latin America). When shipping defective units to GIT HQ (Korea) for repair, please submit a support ticket first, ship under DAP Incoterms, and clearly state both the Product Serial Number (S/N) and the Repair Purpose (e.g., "For Repair" or "Repair & Return") on the Commercial Invoice in compliance with Korea's Resource Circulation Act.
Key Pre-Shipment Requirements (At a Glance)
- Service Channel: Dealers must submit defective units to their Distributor (NSC); Distributors forward shipments to the designated GIT Entity (GITE for Europe, GITI for India, or GIT HQ Korea for General & Eastern Europe Exception countries).
- Ticket First: Always submit a repair ticket before shipping and write the Ticket Number on the waybill and outer box.
- Mandatory Invoice Details: Clearly state the Product Serial Number (S/N) and the Repair Purpose ("For Repair", "Repair & Return", or "Warranty Repair") on the Commercial Invoice in accordance with Korea's Resource Circulation Act.
- Customs Value & Incoterms: Declare total value under USD 100 and always select DAP (Delivered At Place) — never use DDP for Korea.
On this page
- Definition of Terms
- Repair Process (3 Steps)
- Who Sends to Whom? (Shipping Channel Policy)
- Region-Based Return Shipping & Eastern Europe Exception List
- GIT HQ Repair Center Address (Korea)
- Preferred Carriers & Costs
- Customs & Commercial Invoice Guidance (Korean Resource Circulation Act & DAP Policy)
- Frequently Asked Questions (FAQ)
1. Definition of Terms
- Dealer: Purchases or receives products from a Distributor (NSC) and provides service to end customers.
- Distributor / NSC: Purchases products from GIT HQ (Korea), GIT Europe (GITE), or GIT India (GITI) and supplies them to dealers.
- GIT Entities: GIT HQ (Korea) — GIT Headquarters Repair Center, GITE (Europe) — GIT Europe subsidiary, and GITI (India) — GIT India subsidiary.
2. Repair Process (3 Steps)
Troubleshoot & Submit a Ticket
Start with a self-check via the chatbot or Help Center article search. If hardware repair may be required, submit the repair request form (ticket) first. Our team will review your case and follow up.
Prepare Commercial Invoice & Ship Your Product
If advised that repair is needed—or if the hardware malfunction is obvious—submit the ticket first, then ship the product according to the region-based shipping rules and customs & invoice guidelines:
- Commercial Invoice: Clearly state the Product Serial Number (S/N) and specify that the shipment is for repair purposes (e.g., “For Repair”, “Repair & Return”, or “Warranty Repair”) on the Commercial Invoice, as required under Korea's Resource Circulation Act.
- Waybill & Box Labeling: Write your ticket number on the waybill and outer box (e.g., “GIT Repair Center (Ticket No. ####)”).
Repair & Return
Repairs are typically completed within 2 weeks from receipt at our repair center.
- Warranty repair: We will ship to the return address in your ticket (notify us before repair completion if the address changes).
- Paid repair: We will send an invoice and ship the repaired unit after payment is confirmed.
Important: If your address, recipient, or phone number changes, notify us immediately before repair completion. GIT will not be responsible for misdelivery caused by outdated or incorrect shipping information.
3. Who Sends to Whom?
- Dealer to Distributor (NSC): Dealers must ship defective or faulty modules only to their respective Distributor (NSC).
- Distributor (NSC) to GIT Entity: Distributors collect modules from dealers and ship them to the designated GIT entity for their region (see Region-Based Return Shipping).
Exception for Certain Eastern Europe Countries: Distributors and NSCs located in the countries listed under the Eastern Europe Exception List must ship directly to the GIT HQ Repair Center (Korea), bypassing GITE.
Dealer Notice: Outside the above exception, dealers must not ship directly to any GIT entity (GIT HQ / GITE / GITI). Always ship to your Distributor (NSC).
4. Region-Based Return Shipping
For Distributors / NSCs in Europe & General — ship to the entity you purchased from:
| Region | Ship To | Entity Name |
|---|---|---|
| Europe (EU / EEA / UK, etc.) *Excluding countries in the Eastern Europe Exception List below |
GITE (Europe subsidiary) |
GIT Europe |
| India | GITI (India subsidiary) |
GIT India |
| General (Asia/Pacific · Oceania · Africa · Middle East · Latin America) |
GIT HQ (Korea) | GIT Headquarters (Repair Center) |
| Eastern Europe Exception Countries (17 countries listed below) |
GIT HQ (Korea) | GIT Headquarters (Repair Center) |
Direct Purchase Exception: If the product was purchased directly from GIT HQ (Korea) rather than a regional subsidiary (GITE or GITI), please ship the defective modules directly to GIT HQ (Korea).
Eastern Europe Exception List (Distributors & NSC to GIT HQ Direct)
Distributors and NSCs in the following countries must send defective or faulty modules directly to the GIT HQ Repair Center (Korea):
- C22: Albania
- C48: Armenia
- C36: Azerbaijan (HYUNDAI)
- C42: Belarus
- C53: Bosnia (KIA)
- C46: Georgia
- C35: Kazakhstan
- C38: Kyrgyzstan
- C52: Macedonia
- C47: Moldova
- C55: Montenegro
- C40: Russia
- C37: Tajikistan
- D26: Turkey (HYUNDAI)
- C39: Turkmenistan
- C41: Ukraine (HYUNDAI)
- C49: Uzbekistan
Note: The exact receiving address for each regional GIT entity will be provided after you submit your ticket.
5. Repair Center Address (GIT HQ Korea)
GIT Co., LTD.
6F Starwood Plaza, 400 Dunchon-daero, Jungwon-gu, Seongnam-si, Gyeonggi-do, KOREA
ZIP Code: 13229 (old: 462-809)
Tel: +82-2-2189-5481
Label Tip: In the recipient field on the waybill and outer box, add your ticket number formatted as “GIT Repair Center (Ticket No. ####)” to speed up check-in and customs matching.
6. Preferred Carriers & Costs
- Preferred Carrier: DHL preferred (FedEx and UPS are also acceptable).
- DHL Account Number: 966 620 427
- Paid Repair: Outbound and return shipping charges will be added to the repair invoice.
- Warranty Repair: No repair fee or round-trip shipping charge. (Note: Duties or VAT in the import country may still apply.)
Important: Please avoid using general ocean or air freight forwarders as they frequently cause customs clearance delays and additional handling charges.
7. Customs & Commercial Invoice Guidance
When shipping defective equipment to GIT HQ (Korea) for repair, please prepare the Commercial Invoice in accordance with the four rules below:
- Product Serial Number (S/N): Clearly write the exact Product Serial Number (S/N) of every device being shipped on the Commercial Invoice (in the item description or remarks column).
- Purpose of Shipment: Explicitly state that the shipment is for repair on the Commercial Invoice—use “For Repair”, “Repair & Return”, or “Warranty Repair”.
- Declared Value: On the Commercial Invoice, declare a total item value of less than USD 100 (including shipping & insurance) to help expedite customs clearance.
- Incoterms (Delivery Term): Always set to DAP (Delivered At Place) when shipping to GIT HQ (Korea) for repair. (Use DAP even when using GIT's DHL account number 966 620 427.)
Mandatory Serial Number & Repair Purpose (Korean Resource Circulation Act):
Under Korea's Act on Resource Circulation of Electrical and Electronic Equipment and Vehicles (Korean Resource Circulation Act), importing used electrical or electronic equipment into Korea is strictly regulated to prevent unauthorized electronic waste imports. To qualify for customs clearance as a manufacturer repair shipment, Korean customs requires proof that the device is a genuine GIT-manufactured unit returning specifically for repair. If the Product Serial Number (S/N) or the explicit Repair Purpose (“For Repair” / “Repair & Return”) is omitted from the Commercial Invoice, customs clearance in Korea will be held, rejected, or returned to the sender.
Do Not Use DDP for Korea: When sending items to GIT HQ in Korea for repair, never use DDP (Delivered Duty Paid). DDP conflicts with Korean customs regulations for "Re-export Duty Exemption" on repairs, which will cause severe clearance delays and hold your shipment. Always select DAP.
Note: Duties, taxes, and fees may be charged depending on your country’s customs policy and the carrier’s procedures.
8. Frequently Asked Questions (FAQ)
Q1. Can I ship my product before submitting the ticket?
A1. Please submit the ticket first. The ticket number is essential for matching your unit during check-in, customs clearance, repair, and return shipment.
Q2. Why must I include the Product Serial Number (S/N) and "For Repair" purpose on the Commercial Invoice?
A2. Under Korea's Resource Circulation Act (Act on Resource Circulation of Electrical and Electronic Equipment and Vehicles), importing used electronic devices is restricted unless verified as a manufacturer repair return. Explicitly stating the Product Serial Number (S/N) and the Repair Purpose (“For Repair”, “Repair & Return”, or “Warranty Repair”) on the Commercial Invoice is mandatory to pass Korean customs clearance without holds or return shipments.
Q3. How long does the repair take?
A3. Typically within 2 weeks from the date the unit is received at the repair center (subject to parts availability and testing).
Q4. I need to change my shipping address.
A4. Tell us before the repair is completed. Post-shipment changes may cause delays and extra charges.
Q5. Which carrier should I use?
A5. We recommend DHL (account: 966 620 427). FedEx and UPS are acceptable; freight forwarders may cause customs delays.
Dealer Reminder: Ship defective or faulty units to your Distributor (NSC), not to GIT entities.
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