Repair Process & Policies – GIT FAQ | Asia/Pacific, Europe, Africa, Middle East

All dealerships must request repair services through their respective distributors (NSCs). Distributors then forward those requests to GIT. After repairs are completed, GIT returns the repaired parts to the distributors, who in turn deliver them back to the dealerships.

GIT is unable to respond directly to inquiries from dealerships. Please contact your respective distributor (NSC) for any service or support requests.

Definition of Terms

Dealership: Purchases or receives products from a Distributor (NSC) and provides service to end customers.
Distributor / NSC: Purchases products from GIT HQ or GIT subsidiaries (GITE/GITA/GITI/GITB) and supplies them to dealerships.
GIT Entities: GIT HQ (Korea), GITE (Europe), GITA (Americas), GITI (India), GITB (China).

Repair Process (3 Steps)

Troubleshoot & Submit a Ticket
Start with self-check via the chatbot or article search. If repair may be required, submit the repair request form (ticket). Our team will follow up.
Ship Your Product
If advised that repair is needed—or if the malfunction is obvious—submit the ticket first, then ship the product per the region-based shipping rules. (If possible, write your ticket number on the waybill and box.)
Repair & Return
Repairs are typically completed within 2 weeks from receipt at our repair center.
- Warranty repair: We’ll ship to the address in your ticket (tell us before completion if it changes).
- Paid repair: We’ll send an invoice and ship after payment is confirmed.

Important: If your address/recipient/phone changes, notify us immediately. GIT will not be responsible for misdelivery caused by incorrect information.

Who Sends to Whom?

Dealership ➜ Distributor (NSC): Dealerships must ship defective/faulty modules only to their Distributor (NSC).
Distributor (NSC) ➜ GIT Entity: Distributors collect modules from dealerships and ship to the correct GIT entity per region (see Region-Based Return Shipping).

Exception for Certain Eastern Europe Countries: Distributors and NSC located in the countries listed under “Eastern Europe Exception List” must ship directly to the GIT HQ Repair Center (Korea), bypassing NSC shipment.

Dealership Notice: Outside the above exception, do not ship directly to any GIT entity (HQ/GITE/GITA/GITI/GITB). Always ship to your Distributor (NSC).

Region-Based Return Shipping

(For Distributors / NSCs · Ship to the entity you purchased from)

Region	Ship To	Entity Name
Canada & United States	GITA (America subsidiary)	GIT America
Europe (EU/EEA/UK, etc.)	GITE (Europe subsidiary)	GIT Europe
India	GITI (India subsidiary)	GIT India
China	GITB (China subsidiary)	GIT China
APAC · Pacific · Oceania · Africa · Middle East · Latin America · U.S. Territories	GIT HQ (Korea)	GIT Headquarters (Repair Center)

Exception: If the product was purchased directly from GIT HQ (Korea) rather than a regional subsidiary, please ship the defective modules to GIT HQ (Korea).

Eastern Europe Exception List (Distributors & NSC ➜ GIT HQ Direct)

Distributors and NSC in the following countries must send defective/faulty modules directly to the GIT HQ Repair Center (Korea):

C22: Albania
C48: Armenia
C36: Azerbaijan (HYUNDAI)
C42: Belarus
C53: Bosnia (KIA)
C46: Georgia
C35: Kazakhstan
C38: Kyrgyzstan
C52: Macedonia
C47: Moldova
C55: Montenegro
C40: Russia
C37: Tajikistan
D26: Turkey (HYUNDAI)
C39: Turkmenistan
C41: Ukraine (HYUNDAI)
C49: Uzbekistan

📦 Note: The exact receiving address for each GIT entity will be provided after you submit your ticket.

Repair Center Address

GIT Co., LTD.
6F Starwood Plaza, 400 Dunchon-daero, Jungwon-gu, Seongnam-si, Gyeonggi-do, KOREA
ZIP Code: 13229 (old: 462-809)
Tel: +82-2-2189-5481

Label Tip: In the recipient field, add your ticket number like “GIT Repair Center (Ticket No. ####)” to speed up check-in.

Preferred Carriers & Costs

DHL preferred (FedEx and UPS are also acceptable)
DHL account number: 966 620 427
Paid repair: Outbound and return shipping charges will be added to the repair invoice.
Warranty repair: No repair fee or round-trip shipping charge. (Note: Duties/VAT in the import country may still apply.)

Important: Please avoid using general ocean/air freight forwarders as they often cause customs clearance issues.

Customs & Paperwork Guidance

On the Commercial Invoice, declare item value of total less than USD 250 (including shipping & insurance) to help expedite clearance.
Purpose of export: State clearly—“Sample”, “Repair/Return”, or “Warranty Repair”.
Incoterms / Delivery Term: Always set to DAP (Delivered At Place) when shipping to GIT HQ (Korea) for repair. (Use DAP even when using GIT's DHL code 966 620 427)

CRITICAL - Do Not Use DDP for Korea: When sending items to GIT HQ in Korea for repair, you must never use DDP (Delivered Duty Paid). DDP conflicts with Korean customs regulations for "Re-export Duty Exemption" on repairs, which will cause severe clearance delays and hold your shipment. Always select DAP.

Note: Duties, taxes, and fees may be charged depending on your country’s customs policy and the carrier’s procedures.

FAQ

Q1. Can I ship my product before submitting the ticket?

A1. Please submit the ticket first. The ticket number is essential for matching during check-in, repair, and return.

Q2. How long does the repair take?

A2. Typically within 2 weeks from the date the unit is received at the repair center (subject to parts/testing).

Q3. I need to change my shipping address.

A3. Tell us before the repair is completed. Post-shipment changes may cause delays and extra charges.

Q4. Which carrier should I use?

A4. We recommend DHL (account: 966 620 427). FedEx/UPS are acceptable; freight forwarders may cause customs delays.

Dealership Reminder: Ship defective/faulty units to your Distributor (NSC), not to GIT entities.