ECU Upgrade Failure with a message "Failed(Code:ChangeVciMode Failed)" while performing ECU upgrade.

1. Symptom: I got the error message, "Failed(Code:ChangeVciMode Failed)" while performing ECU upgrade.

2. Cause: VCI2 connection failure

3. Solution:  Check VCI II conneciton. If you have another VCI2, please connect another VCI II on OBD connector of the vehicle and perform ECU upgrade.

  1) If it works with another VCI II properly, the previous VCI II is defective. It must be repaired. 
  2) If you still have the same error with another VCI II, please contact us by email with additional information required below.  

    - ECU event number or TSB number

    - Log files

         a. path: internal storage\nvcidata\log

         b. zip the [log]folder and send it to us by email.