Official Hyundai/Kia distributors and NSCs in the Central and South America (CSA) region can purchase diagnostic software and hardware (GDS, KDS, VCI) directly through GIT Headquarters. Authorized OE dealerships can purchase diagnostic equipment through their official local Distributor / NSC. For direct purchase inquiries, contact ansrb5643@gitauto.com. For technical support, contact CSA_HY@gitauto.com or CSA_KM@gitauto.com.
Key Summary (At a Glance)
- Who can purchase from GIT HQ: Official Hyundai/Kia Distributors and NSCs in the CSA region only (Authorized OE dealerships purchase through their local Distributor / NSC)
- Purchase contact: ansrb5643@gitauto.com — quotation requests, payment confirmation, license key requests
- Technical support: CSA_HY@gitauto.com or CSA_KM@gitauto.com — diagnostic tool issues, troubleshooting, error resolution
- Shipping: Products shipped via DHL approximately two weeks after payment confirmation
- License keys: Provided free of charge upon request after product delivery
Table of Contents
1. Where to Submit Your Purchase Inquiry
Official Hyundai/Kia distributors and NSCs in the Central and South America region can purchase diagnostic equipment directly through GIT Headquarters.
Purchase Inquiries: ansrb5643@gitauto.com
Authorized Supply Only: Diagnostic products (SW & HW) can only be supplied to distributors and NSCs officially authorized by Hyundai and Kia. GIT is unable to supply products to non-authorized entities or aftermarket shops.
Authorized OE Dealerships: OE dealers and authorized dealerships should purchase GIT diagnostic software and hardware (SW & HW) through the official Distributor / NSC in their respective country. Official Distributors and NSCs in the Central and South America region purchase directly through GIT Headquarters.
2. Purchase Process (For Official Distributors & NSCs)
Are you an authorized OE dealership? The 5-step direct ordering process below is exclusively for official Hyundai/Kia Distributors and NSCs purchasing from GIT Headquarters. Individual OE dealers and authorized dealerships should contact their country's official Distributor or NSC to purchase GIT diagnostic software and hardware (GDS, KDS, VCI).
Official Distributors and NSCs should follow the five steps below to complete diagnostic equipment purchases directly from GIT Headquarters.
Submit an Inquiry
Request a quotation for the products you wish to purchase by contacting ansrb5643@gitauto.com.
Review the Quotation
Once you receive the Proforma Invoice, please review the product details, recipient information, shipping address, and other relevant information to ensure everything is accurate before shipment.
Make Payment
Transfer the required amount to GIT's designated bank account.
Providing a copy of the payment confirmation (SWIFT copy or remittance receipt) after transfer will help expedite shipment preparation.
Product Shipment
After payment has been confirmed, products are generally shipped via DHL within approximately two weeks. You will be able to track the shipment using the DHL waybill tracking number.
Receive the Product
Upon receiving the product, license keys for applicable devices (such as VCIs that require activation) can be requested through ansrb5643@gitauto.com.
3. Support While Using Your Diagnostic Tool
Technical Support
If you experience any issues while using your diagnostic equipment, please contact the CSA technical support team for assistance.
Technical Support: CSA_HY@gitauto.com
Help Us Resolve Your Issue Faster:
Please provide a detailed description of the problem along with supporting materials such as photos or videos whenever possible.
License-Related Inquiries
For simple license-related inquiries, please contact ansrb5643@gitauto.com:
- New license issuance
- License replacement
- Reset of license activation counts
4. Frequently Asked Questions
Q1. Are discounts available for bulk purchases?
Discounts are only available when officially announced and approved by Hyundai/Kia. No additional discounts are offered outside of such official promotions.
Q2. Can GIT issue GSW accounts for Hyundai/Kia GDS or KDS users?
Q3. Where can I obtain user manuals for diagnostic equipment?
Access user manuals at the GIT Support Portal:
Support Portal: https://support.gitauto.com
Manuals can also be provided upon request through ansrb5643@gitauto.com.
Q4. Is there any cost associated with requesting a license key?
However, please note the following regarding annual software update fees:
| Item | Details |
|---|---|
| License Key | Included (Free of charge) |
| Annual Software Update Fee | Charged annually for GDS and KDS users |
| Exemption | VCI units purchased during the invoiced year are excluded from the update fee calculation |
5. Eligibility — Who Can Use This Process?
The direct purchase procedures described above are intended exclusively for official Hyundai and Kia Distributors and NSCs within the Central and South America region. Authorized OE dealerships acquire diagnostic tools locally through their designated Distributor / NSC.
For entities located in other regions, please contact the responsible regional representative for assistance.
Important Policy Restrictions:
- GIT diagnostic equipment is not available for purchase or use by aftermarket (AM) dealers.
- Only authorized dealers and distributors are eligible to obtain GSW accounts and use the GDS/KDS applications.
Quick Contact Reference
| Purpose | Contact |
|---|---|
| Purchase Inquiries & Quotations | ansrb5643@gitauto.com |
| License Key Requests & Replacements | ansrb5643@gitauto.com |
| Technical Support (Diagnostic Tool Issues) |
CSA_HY@gitauto.com CSA_KM@gitauto.com |
| User Manuals | support.gitauto.com |
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