Installation Failure with an message "Unable to connect to update server" while using PC Manager

Problem: You encounter an "Unable to connect to update server" error message while installing GDS Smart or KDS 2.0 using the PC manager.

Cause: This error often occurs when your network firewall restricts access to the GDS smart/KDS 2.0 update server.

Solutions:

1. Try Mobile Hotspot/Tethering:

• Before making firewall changes, try connecting your PC to the internet using a mobile hotspot or tethering from your phone.
• If the update works with a mobile hotspot, then your network firewall is likely blocking access.

2. Allow Access Through Firewall (if mobile hotspot works):

• You need to add an exception rule in your firewall for the GDS/KDS update server.
• The specific steps will vary depending on your firewall software. Consult your firewall documentation for instructions on creating exceptions.

What to Allow:

• Domain: gsup.gitauto.com
• IP Address: 14.49.41.33
• Port: 443 (Standard HTTPS port)

Important Note:

• Modifying firewall settings can affect your computer's security. Only allow access to trusted servers.

Additional Tips:

• If you're unsure about modifying firewall settings, consult your network administrator or IT support.
• You can also try temporarily disabling your firewall (not recommended) to see if it resolves the issue. However, re-enable it after the update process.

In case the above workaround doesn't resolve the issue, please contact your distributor or GIT assistance at following email for further support.

ics@gitauto.com covers:
Asia, Pacific, Middle East, Africa, Europe, Oceania, Central America, South America, Territory of U.S.A(Guam, Commonwealth of Puerto Rico, Saipan, and East Samoa)