Problem: You encounter an "Unable to connect to update server" error message while installing GDS Smart or KDS 2.0 using the PC manager.
Cause: This error often occurs when your network firewall restricts access to the GDS smart/KDS 2.0 update server.
Solutions:
1. Try Mobile Hotspot/Tethering:
- Before making firewall changes, try connecting your PC to the internet using a mobile hotspot or tethering from your phone.
- If the update works with a mobile hotspot, then your network firewall is likely blocking access.
2. Allow Access Through Firewall (if mobile hotspot works):
- You need to add an exception rule in your firewall for the GDS/KDS update server.
- The specific steps will vary depending on your firewall software. Consult your firewall documentation for instructions on creating exceptions.
What to Allow:
- Domain: gsup.gitauto.com
- IP Address: 14.49.41.33
- Port: 443 (Standard HTTPS port)
Important Note:
- Modifying firewall settings can affect your computer's security. Only allow access to trusted servers.
Additional Tips:
- If you're unsure about modifying firewall settings, consult your network administrator or IT support.
- You can also try temporarily disabling your firewall (not recommended) to see if it resolves the issue. However, re-enable it after the update process.
In case the above workaround doesn't resolve the issue, please contact your distributor or GIT assistance at following email for further support.
ics@gitauto.com covers:
Asia, Pacific, Middle East, Africa, Europe, Oceania, Central America, South America, Territory of U.S.A(Guam, Commonwealth of Puerto Rico, Saipan, and East Samoa)
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