How to Report Errors

This FAQ will guide you through troubleshooting common GPMS failures while using it and reporting them effectively.

1. Reporting  Failures

• Describe your symptom: Briefly explain the issue you're facing with GPMS.
• Check "Commanager" version : Let us know version of Commanager(Setting > Apps > Commanager > check version on the bottom)
• Visual evidence: Attach photos or videos that clearly demonstrate the problem.
• Include your Digial PDI ID: This will help us track the specific logs related to your issue.

2. Collecting Additional Logs (if required)

• In some cases, we may need additional logs to diagnose the problem. Here's how to collect them:

2.1 Download and unzip the file:

• Download the file attached on the bottom of this post(VCI2_ShowPacket.zip) to your tablet.
• Unzip VCI2_ShowPacket.zip on your tablet.

2.2 Locate and copy the file:

• Find a "mvci" folder and copy it into "Internal Stroage"

2.3 Reproduce the issue:

• Run GPMS on your tablet.
• Perform actions that normally cause the issue you experienced.

2.4 Send the log folder:

• Once you've finished demonstrating the problem, close GPMS.
• Compress (zip) the entire "mvci" folder.
• Send the zipped "mvci" folder to us.(support@gitauto.zendesk.com)

3. Next Steps

• We will analyze the logs you provide and investigate the issue.
• We will suggest a suitable workaround (if available) and keep you updated on any potential GPMS updates to address the issue.

By following these steps, you'll help us diagnose the problem efficiently and ensure a smoother GPMS experience.

E-mail: support@gitauto.zendesk.com