Cause
No response or delayed response from the controller (ECU) to the diagnostic tool's (diagnostic app) encryption command
Actions
Check if the diagnostic tool (diagnostic app) is updated to the latest version
Check for the installation of third-party equipment and try upgrading after removal
Since the vehicle's controller (ECU) may be faulty, it is recommended to retry at least 3 times
Contact
Please contact the distributors(NSCs) for assistance.
When inquiring, be sure to provide the consultant with the Vehicle Identification Number (VIN).
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