GDS Smart/GENESIS Smart/KDS 2.0 Bottom Menu (GSW, User Support, e-Report, Configuration) Not Visible Issue

Q. The bottom menu (GSW, User Support, e-Report, Configuration) has disappeared in GDS Smart, GENESIS Smart, KDS 2.0. How do I fix this?

1. What is the situation? (Symptoms)

This occurs when, after an internet update, the diagnostic app is launched and the bottom menu bar (toolbar, bottom menu bar) that should be at the very bottom of the screen is not visible. (Example of symptom below)

• The buttons are completely missing / not visible / inactive
• Examples of missing buttons:
  • GSW
  • User Support
  • e-Report
  • Configuration

Examples of expressions frequently used by users:

• “After updating, the GSW button disappeared.”
• “The bottom bar is not visible.”
• “The e-Report icon has disappeared.”
• “The Configuration button that was at the bottom of the screen is not visible.”

2. Why does this problem occur? (Cause)

Cause 1. The main app version and resource file version do not match

• The main app (GDS Smart, GENESIS Smart, KDS 2.0) has been updated to the latest version, but
  the resource file (settings button bundle file) containing the screen/button images
  has not been installed in the latest version.

This includes the following button information.

• GSW button
• User Support button
• e-Report button
• Configuration button

Detailed cause of Cause 1: Insufficient tablet storage

• During the internet update, due to insufficient internal tablet storage:
  1. The latest settings button bundle file was not downloaded at all, or
  2. Although downloaded, it was not installed properly,
     resulting in a mismatch between the main app and resource versions.

3. How to fix it? (Solution)

Solution 1. Secure internal tablet storage and rerun internet update

1. Check tablet storage

• Check the remaining internal storage (GB) in the Android tablet’s [Settings] → [Storage] menu.

2. Examples of how to free up storage

• Delete unused photos, videos, and downloaded files
• Uninstall unused general apps
• If necessary, perform a factory reset of the tablet and reinstall the diagnostic app
• Or consider replacing with a tablet having built-in storage of 128GB or more
  ※Recommended tablet model: Tablet PC specification for GDS Smart, GENESIS Smart, KDS 2.0

⚠️Important
According to Hyundai Motor Group's digital asset policy, the diagnostic DB cannot be stored separately on external storage (such as an SD card). Internal tablet storage must be secured.

3. Rerun internet update

• After securing sufficient internal storage,
  perform the Internet Update function of the diagnostic app again.
• After the update is complete, relaunch the app and
  check whether the bottom menu (GSW, User Support, e-Report, Configuration) is displayed normally.

Solution 2. Request only the settings button bundle file separately from the Distributor (NSC)

If the above method does not resolve the issue or if the internet update is difficult in your environment:

1. Contact to request supports from your distributor(NSC) or GIT Europe.
2. Request to provide the “bottom settings button bundle file (GSW, User Support, e-Report, Configuration resource file)” separately.