How to resolve login failure for GDS Smart / GENESIS Smart / KDS 2.0

Q: I can log in to CCC and GSW, but what should I do if I am unable to log in to GDS Smart, GENESIS Smart, or KDS 2.0?

A: Please check the following steps in order:

1. Check your password

   • A login error will occur if your password contains the & character.
   • Remove the & and reset your password.

2. Turn ON automatic time zone setting on Android tablet

   • Open the Settings app.
   • Go to General Management or System → Date & Time.
   • Set Automatic time zone to ON.
   • Allow location access if prompted.
   • Automatic date & time

3. Test network connection

   • Use a mobile hotspot from your smartphone
   • Try logging in again.
   • If login is successful, your existing network is blocking the connection to the GDS Smart, GENESIS Smart, or KDS 2.0 server.
   • Please contact your IT team and request to whitelist the login-related IPs.