Important Notice: KDS 2.0 Policy Update
※ This article is based on the Kia KDS 2.0 Changes of GSW Usage Role announcement.
KDS 2.0 will implement a "1 Person 1 Account" policy and change the login session duration (7 days → 1 day).
This change applies to Kia Europe/General Distributors and is included in the March 2026 update (Scheduled for March 25th).
Major Changes
To enhance security, simultaneous logins on multiple devices with the same account are restricted. You cannot log in to a new device while still logged in on an existing device.
KDS 2.0 login session duration will be shortened from 7 days to 1 day. Re-login may be required at the start of each workday.
Applies to
This applies to users of KDS 2.0 with the following versions:
- NEK-02-0000: Europe, Africa, Middle East, Asia, Oceania, Central/South America, and Russia & CIS.
How to Check Software Version NEK-02-0000
Execute KDS 2.0 Main Home > Click the Globe Icon (Top Left) > Check 'Software' version(1st row of 'Version Information').
🗗 How to Check and Update Version of KDS 2.0
※ If a Network Connection Failure occurs:
Go to Settings > Network > Click 'Reset', then 'Save'. After that, check the update version again. If the problem persists, please try connecting via a Mobile Hotspot.
User Guidelines & Precautions
Please check the following to ensure smooth operation:
- Logout Required When Changing Devices/Tablets
To use a new device/tablet, you must proceed with 'Logout in Online state' from the existing device.
(Login to a new device is impossible without logging out from the existing device) -
Caution on Offline Logout
If you log out while the device is disconnected from the internet (Offline), the logout information is not sent to the server, and login on other devices will be restricted for 24 hours from your initial login time.[Warning Message] If you log out while offline, you cannot log in from another device for 24 hours. - Re-login Required
As the login session time is changed to 1 day, you need to re-login every 24 hours.
Update Schedule
| Region | Time Zone | Local Time |
|---|---|---|
| Standard (UTC) | UTC+0 | March 25, 08:00 AM |
| Europe (CET) | UTC+1 | March 25, 09:00 AM |
| Africa (SAST / Egypt) | UTC+2 | March 25, 10:00 AM |
| Middle East (AST) / Russia (MSK) | UTC+3 | March 25, 11:00 AM |
| Dubai (GST) | UTC+4 | March 25, 12:00 PM |
| India (IST) | UTC+5:30 | March 25, 01:30 PM |
| Malaysia (MYT) | UTC+8 | March 25, 04:00 PM |
| Asia (KST / JST) | UTC+9 | March 25, 05:00 PM |
| Oceania (AEST) | UTC+10 | March 25, 06:00 PM |
| Central / South America (BRT) | UTC-3 | March 25, 05:00 AM |
| Mexico (Central Time, CT) | UTC-6 | March 25, 02:00 AM |
FAQ
Q1. Why am I being asked to log in again today when I didn't log out yesterday?
A. With the new KDS 2.0 update, the login session duration has been shortened from 7 days to 1 day (24 hours). You will now need to log in again at the start of your workday or whenever 24 hours have passed since your last login.
Q2. My tablet's battery is running low. How do I switch to a fully charged tablet to continue diagnosing?
A. Before switching devices, you must ensure your current tablet is connected to Wi-Fi (Internet) and perform a normal 'Logout'. Only then can you safely log in on the new tablet. (Note: If you try to log in on the new tablet without logging out of the first one, your access will be blocked.)
Q3. I clicked 'Logout' in a basement parking lot or somewhere there was no internet (Wi-Fi, LTE or 5G). Now I can't log in on any other tablet. What happened?
A. If you log out while the device is offline, the logout information is not sent to the KDS server, and the server still considers your original session to be active. As a security measure, login on other devices will be restricted until 24 hours have passed since your initial login time. To prevent this lockout, always make it a habit to return to an area with a strong Wi-Fi connection and ensure you are 'Online' before logging out.
Q4. The shop is very busy. Can my colleague temporarily log into my tablet using their account?
A. No. Under the strict "1 Person 1 Account" policy, simultaneous logins on multiple devices with the same account are prohibited. Your colleague must properly log out from their own device first before they can log in anywhere else. Each user must manage and use their own individual account.
Support
Please contact your distributor or NSC. For distributor and NCS, please 🗗submit a request.
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