This explains how to unlock an account in India DPDI that has been locked after 5 incorrect password attempts.
Account lock symptoms
The account is locked after 5 incorrect password attempts.
How to unlock the account
- Follow the instructions at the bottom of the login screen to receive a temporary password at your registered email address. The account will be unlocked when you receive the temporary password.
- If you cannot receive external emails, please request a reset by the administrator.
Only an administrator can unlock accounts that have not been accessed for 90 days or more or that have been deactivated by an administrator.
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