[Troubleshooting & Update Errors]
If you encounter an installation path error or "Fail to update Smart DLogger (Step 5/6 : Installing HWDriver)" during setup, please refer to the [Smart DLogger Installation & Update Error Troubleshooting Guide].
Symptom
You can install Smart DLogger as follows.
Before you begin
1. Disconnect the CVCI USB cable from your PC.
2. Temporarily disable corporate data safety (DLP) and antivirus / antimalware real-time protection so that HWDriver (USB hardware driver) and program files are not blocked.
Solution
1. Register your account on the official portal if you do not have one:
Hyundai: Register your account on GDS-Inside
Kia: Register your account on Kia Dlogger
2. Log in to the official portal and download the latest installation package:
• Hyundai: Log in to http://inside.globalserviceway.com/ → Library → Download New SmartDLogger Install Program (SmartDLogger v4.0 Program) .zip package.
• Kia: Log in to https://dlogger.kia.com/ → Archive → Download the latest SmartDLogger Install Program .zip package.
3. Extract the downloaded .zip package on your PC.
4. Right-click Setup.exe and select "Run as administrator".
5. Follow the on-screen installation wizard as shown below:
(1) Run the installation file.
(2) Select Language and click [Next] button.
(3) Preparing.. Wait for a moment.
(4) Click [Next] button.
(5) Click [Next] button.
(6) Click [Install] button.
(7) Installing....
(8) Click [Install] button.
(9) Installation is complete. Click [Finish] button.
(10) Click [SmartDlogger] icon on desktop. (If you cannot see the icon, press F5.)


* Make sure!
Depending on each region and maker, the images below may differ slightly from your screen.
[Troubleshooting & Update Errors]
If you encounter an installation path error or "Fail to update Smart DLogger (Step 5/6 : Installing HWDriver)" during setup, please refer to the [Smart DLogger Installation & Update Error Troubleshooting Guide].
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