[Notice] Introduction of the GDS Smart DTC Grade (A~D) display function – GIT FAQ | North America

NoticeTarget Version Code: NNH-02-0156 · NCH-02-0110 (GDS Smart)

[Notice] Introduction of the GDS Smart DTC Grade (A~D) display function

The DTC Grade (A~D) display function has been applied to Fault Code Searching, Smart Diagnosis and the Service Information > DTC Master tab in GDS Smart. Technicians can use the DTC Grade displayed during vehicle diagnosis for Check-in reception and pre-consultation, Customer explanation, and Service information reference.

Contents

1. Background and purpose
2. Main uses
3. Expected benefits
4. Main applicable screens
5. Applicable Release Versions and Schedule
6. Detailed Feature Guide

1. Background and purpose

Background: DTC grades based on the DTC Master are provided for call centers, dealers, and others to use when responding to customers before a vehicle arrives at a service center.
Purpose: To align with customer-facing explanatory materials and to provide a criterion for deciding which DTCs to check first when multiple DTCs occur.

2. Main uses

Use	Usage criteria
Check-in reception and pre-consultation	Refer to the customer's symptoms and the DTC grade to advise on urgency.
Customer explanation	Explain urgency based on the grade and its color.
Service information reference	Check by system in the DTC Master tab of Service Information.

3. Expected benefits

Early identification of faults that affect customer safety, reduced variation in responses between dealers, and DTC grading criteria kept up to date (updated quarterly).

4. Main applicable screens

Screen	DTC Grade display location
Fault Code Searching > [DTC Code] tab	Grade badge (A~D) displayed in each row of the DTC Code list, [DTC Grade] button at the top
Smart Diagnosis	Diagnostic results screen
Service Information > [DTC Master] tab	Check DTC Grade by System

5. Applicable Release Versions and Schedule

Category	Details
Release Schedule	October Unscheduled Release
Applicable Version (Application)	United States (HMA): `NNH-02-0156` Canada (HAC): `NCH-02-0110`

6. Detailed Feature Guide

The DTC Grade (A~D) selection criteria, Grade badge colours, actual screen examples and frequently asked questions can be found in the function introduction and explanation article.

Go to the function introduction and explanation article