Login and Account Policies: Offline Login and Account Lockout

This article provides guidance on offline login, account unlocking, and account usage policies under the Hyundai·Genesis PDI(D-PDI) PDI-only policy. Guidance on Kia GPMS 72-hour offline validity is excluded.

Prerequisites for Offline Mode Login

1. To use Offline Mode, you must first successfully log in at least 1 time while online (Wi-Fi) on the tablet to synchronize user authentication information and the vehicle model master DB to the device.
2. If vehicle model downloads fail during extended offline use, resolve this by logging in again online.

Back to top

When Vehicle Models Cannot Be Found in Offline Mode

Offline operation uses a method of downloading the necessary files in advance.

1. Please check the latest version of Vehicle Master and whether the relevant vehicle model is registered.
2. For offline vehicles, please proceed using the VIN List registered on the web.

Back to top

1 Account, 1 Tablet Single-Session Principle

Under the security policy, simultaneous login on multiple tablets with 1 ID is blocked (logging in on a new device expires the authentication token on the existing device).

The security enhancement on 2026-04-02 (transition from an ID/PW storage method to an expiring token method) blocks shared use of automatic login with the same ID across multiple tablets.

1. Please obtain and use a separate account for each operator/tablet.

Back to top

Account Unlocking

If the password is entered incorrectly 5 times, the account is locked and the following message is displayed.

1. Please use the temporary password email function on the login screen or request a password reset from the corporate administrator.

Back to top

Smartphones Not Supported

Back to top

Related Documents

• When the System Management Menu Is Not Visible in an Account
• When an India D-PDI Account Is Locked After 5 Incorrect Password Attempts
• PDI Error Code Quick Reference Table