Data missing in E-report(VDN)

If mileage information is missing from generated e-report or GWMS, please follow the instructions below to inquire.

1. Verify the re-report number or VDN for the missing mileage.

2. Extract and compress the e-report data from the following path on the tablet to determine whether mileage transmission was omitted during vehicle diagnosis or if mileage information was missing when the e-report was sent:

A. Log file: 

   1) Go to the path[internal storage\nvci\temp].

   2) You can find the folder, [eReportTemp]. compress the folder(eReportTemp)

B. VDN data file:

   1) Go to the path [Internal storage\nvci] on your tablet PC.

   2) You can find the folder, [vininfo]. compress the folder (vininfo) 

C. Upload data

   1) Go to the path [Internal storage\nvci\upload] on your tablet PC.

   2) You can find the folder, [ereprot], [ereportsync] . compress two folders.

3. Send the compressed data to the GIT representative via email.(ics@gitauto.com)