Stuck at Granting Permission

[Permissions & Code Entry Issue FAQ]

Symptom(s): It does not move on the next screen when tapping "Permission".

Q1. The app does not proceed past the permission screen or the 6-digit code entry screen after launching.

• • Ensure that all permissions listed on the Permission page have been granted.

• • In the app settings, please ensure that "Appear on top" and "Change system settings" are set to "ON" and "Allowed."

• • The app requires access to Samsung Knox servers after permission is granted. If your network does not allow access to Knox servers, this issue may occur.

  • Try switching from WiFi to mobile data(LTE or 5G), or Mobile Hotspot and check if the issue persists.

  • Ensure the app is updated to the latest version and reinstall it if necessary.

  • If the issue persists, check if other users on the same device model are experiencing the same problem.

Q2. What should I do if the issue persists despite granting permissions and reinstalling the app?

• • Check whether the app displays any pop-up messages during installation or execution.

  • If the issue persists, contact support with the following information:

    • Device model and OS version

    • App version number

    • Network type used (WiFi or mobile data)

    • Screenshots or videos showing the issue

Q3. Who should I contact for further assistance?

• • If the issue persists after following the troubleshooting steps, please contact RSUPPORT technical support

    • P: +82 70 7011 3900
    • E: support.kr@rsupport.com
    • FAQ: Troubleshooting – RemoteCall(https://help.remotecall.com/hc/en-us/categories/360000202153-Troubleshooting)