KIAI | KDS 2.0 | Resolving 'not enough storage' Internet Update errors on 64GB tablets

Applies to

• Those using KDS 2.0
• Those using 64GB capacity tablet models

Symptoms

You might experience one of the following issues when attempting to download the recent update Software version NEK-02-0099 or higher:

• Internet Update does not start.
• You see the error message: “There is not enough storage space for the update.”

Why this is happening

Resolution

If you encounter this issue, follow these steps to resolve the storage shortage and complete the update.

Step 1: Manually clear tablet storage

1. Go to Settings > Device care > Storage on your tablet.
2. Check your available space. You must have at least 20GB of free space.
3. Delete outdated data, unused apps, or temporary files to reach the required 20GB.

Alternative: Perform a Factory Reset

If you cannot secure 20GB of free space by deleting files, you may need to factory reset the tablet (Samsung Android).

Warning: A factory reset will erase all data, apps, and settings on the device. Make sure you know your Google / Samsung account passwords, KSW account passwords, and KDS 2.0's license key as they will be required after the reset.

🔗How to Find License Key

1. Go to Settings > General management > Reset.
2. Select Factory data reset.
3. Scroll down and tap Reset, then input your PIN or password if prompted.
4. Tap Delete all to confirm.
5. After the tablet reboots, reinstall the KDS 2.0 app and proceed to the next step.

Step 2: Retry the installation

1. Once you have freed enough space, retry the update or ROM data installation.
2. If the installation succeeds but you need to recover specific ROM data you deleted, proceed to Step 3.

Step 3: Restore deleted ECU ROM data using Auto mode

If you had to delete ROM data that you still need, you can restore it easily:

Note: Required ROM files will securely download from the server based on your existing ROM data profile.

1. Open 'ECU Upgrade' and select Auto mode.
2. Allow the system to automatically check your existing ROM data.
3. Wait until the “Downloading” process finishes.

Step 4: Restore ROM data using Manual Mode

If Auto mode does not restore all the required ROM files:

1. Select Manual Mode in the ROM recovery function.
2. Choose the specific event or sub-category you need in Manual Mode. The selected ROM data will begin downloading.

If the issue persists

Contact support