NoticeTarget Version Code: NEH-02-0115 · NVH-00-0115 · NWH-00-0115 · NUH-00-0084 (GDS Smart)
[Notice] Introduction of the GDS Smart DTC Grade (A~D) display function
The DTC Grade (A~D) display function has been applied to Fault Code Searching, Smart Diagnosis and the Service Information > DTC Master tab in GDS Smart. Technicians can use the DTC Grade displayed during vehicle diagnosis for Check-in reception and pre-consultation, Customer explanation, and Service information reference.
Contents
1. Background and purpose
- Background: DTC grades based on the DTC Master are provided for call centers, dealers, and others to use when responding to customers before a vehicle arrives at a service center.
- Purpose: To align with customer-facing explanatory materials and to provide a criterion for deciding which DTCs to check first when multiple DTCs occur.
2. Main uses
| Use | Usage criteria |
|---|---|
| Check-in reception and pre-consultation | Refer to the customer's symptoms and the DTC grade to advise on urgency. |
| Customer explanation | Explain urgency based on the grade and its color. |
| Service information reference | Check by system in the DTC Master tab of Service Information. |
3. Expected benefits
- Early identification of faults that affect customer safety, reduced variation in responses between dealers, and DTC grading criteria kept up to date (updated quarterly).
4. Main applicable screens
| Screen | DTC Grade display location |
|---|---|
| Fault Code Searching > [DTC Code] tab | Grade badge (A~D) displayed in each row of the DTC Code list, [DTC Grade] button at the top |
| Smart Diagnosis | Diagnostic results screen |
| Service Information > [DTC Master] tab | Check DTC Grade by System |
5. Applicable Release Versions and Schedule
| Category | Details |
|---|---|
| Release Schedule | September Regular Release |
| Applicable Version (Application) | Europe & General: HEU-PA (NEH-02-0115), HEU CV (NVH-00-0115), HEU ALL (NWH-00-0115)US Territories: HMU ( NUH-00-0084) |
6. Detailed Feature Guide
The DTC Grade (A~D) selection criteria, Grade badge colours, actual screen examples and frequently asked questions can be found in the function introduction and explanation article.
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