Login and Account Policy: Offline Login and Account Locking

This article provides guidance on offline login, account unlocking and account usage policies under the Hyundai·Genesis PDI(D-PDI) PDI-only policy. Guidance on Kia GPMS 72-hour offline validity is excluded.

Prerequisites for offline mode login

1. To use Offline Mode, you must first successfully log in at least 1 time while online (Wi-Fi) on the relevant tablet to synchronise user authentication information and the vehicle model master DB to the device.
2. If vehicle model downloads fail during prolonged offline use, resolve this by logging in again online.

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When vehicle models cannot be found in offline mode

Offline mode works by downloading the necessary files in advance.

1. Please check the latest version of Vehicle Master and whether the relevant vehicle model is registered.
2. For offline vehicles, please proceed using the VIN List registered on the web.

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1 account, 1 tablet single-session principle

Under the security policy, simultaneous login on multiple tablets with 1 ID is blocked (the existing device's authentication token expires when logging in on a new device).

The security enhancement on 2026-04-02 (transition from ID/PW storage to expiring tokens) blocks reusing the same ID for automatic login across multiple tablets.

1. Please obtain and use a separate account for each operator/tablet.

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Account unlocking

If an incorrect password is entered 5 times, the account is locked and the following message is displayed.

1. Please use the function on the login screen to send a temporary password by email, or ask the corporate administrator to reset your password.

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Smartphones not supported

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Related documents

• When the System Management menu is not visible in the account
• When an India D-PDI account is locked after 5 incorrect password attempts
• PDI Error Code Quick Reference Table