When the app displays a weak wifi error and login fails

This article provides guidance for North America (a case in Canada) when the app displays an error and login fails.

Symptoms

Resolution

In this case, the issue required a server-side check rather than a Wi-Fi check.

1. If changing the network does not resolve the issue, please contact the customer support center.

Related Documents

• Resolving Network and Server Errors and Screen Display Misunderstandings
• Login and Account Policies: Offline Login and Account Lockout