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Power-off during HEV automatic inspection and switching back to customer mode

Oscar Eom
Updated

This guidance applies to a specific region or vehicle model. For general prerequisites, read the document below first.

This document provides guidance on power-off during HEV automatic inspection and switching back to customer mode before customer handover.

Applicable regions and models

  • Applicable regions: North America(HMA), Europe·Australia(HME).
  • Models: MX5a HEV / MX5 HEV(Santa Fe HEV), NX4 HEV(Tucson HEV), SX2 HEV(Kona HEV).

Vehicle power-off during automatic inspection

In the latest HEVs, such as the MX5a HEV(Santa Fe Hybrid), when the automatic inspection time is extended due to a delay in current acquisition(800~900ms per acquisition), the vehicle controller protection logic(DCAN no-signal 6-minute timer) may activate, automatically switching the vehicle power OFF during the inspection.

Switching back to customer mode before customer handover

To prevent battery discharge, a forced switch to [Shipping Mode] is performed immediately after the automatic inspection is completed.

You must switch back to [Customer Mode] before customer handover.

  1. Please switch back to [Customer Mode] before customer handover.

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