Applies to all vehicle models. This article provides solutions for app crashes, NG results for all [Auto Check] items and a black camera screen on tablets, as well as instructions for manually installing the latest APK.
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Crashes on new 64-bit tablets — Clear app data and cache
“On new 64-bit tablets (Galaxy Tab S10, Active 4 Pro, Active 5), the app immediately closes forcibly (Crash) when starting Auto Check for CPO vehicles or vehicles with mileage exceeding 100km.”
This occurs because an old 32-bit security library remains on tablets updated from an older version and conflicts with the 64-bit OS.
- On the tablet, go to [Settings] > [Applications] > [PDI app] > [Storage] and run [Clear data] and [Clear cache].
- Please log in again. Logging in again downloads the latest 64-bit library afresh.
Mass NG results on vehicles with mileage exceeding 100km — Update to the latest SHA-2 app
“When running Auto Check on vehicles with mileage exceeding 100km, all 20~33 items fail with NG results together.”
When the vehicle mileage exceeds 100km, vehicle controller security is automatically activated.
If 20 or more items show NG simultaneously, this is not a component failure, so do not replace any components.
- Please update to the latest PDI app and library while connected to the internet.
Crashes immediately on launch on older devices — Manual APK installation via the web portal
“On older tablets (Android 10~11, SM-T540, etc.), the app closes immediately on launch, making updates impossible.”
- In the menu at the top right of the tablet's Chrome browser, untick [Desktop site] to switch to mobile view mode.
- Access the resources section of the PDI web portal, download the latest APK directly and install it manually.
Black camera screen — Permission settings
“The camera screen is displayed in black (Black Screen).”
- In the tablet's app permission settings, allow both [Camera(Camera)] and [Microphone(Audio)] permissions.
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