The article provides a step-by-step guide for reporting GPMS failures, including describing symptoms, checking the Commanager version, attaching visual evidence, and providing your GPMS ID. If needed, users can collect additional logs by downloading and unzipping a file, copying the "mvci" folder, reproducing the issue, then compressing and sending the folder to support@gitauto.zendesk.com. Support will analyze the logs, suggest workarounds, and update users on fixes.
1. Reporting Failures
- Describe your symptom: Briefly explain the issue you're facing with GPMS.
- Check the "Commanager" version: Let us know the version of Commanager (Settings > Apps > Commanager > check the version at the bottom).
- Visual evidence: Attach photos or videos that clearly demonstrate the problem.
- Include your GPMS ID and submit a request
2. Collecting Additional Logs (if required)
- In some cases, we may need additional logs to diagnose the problem. Here's how to collect them:
2.1 Download and unzip the file:
- Download the file attached at the bottom of this post (VCI2_ShowPacket.zip) to your tablet.
- Unzip VCI2_ShowPacket.zip on your tablet.
2.2 Locate and copy the file:
- Find the "mvci" folder and copy it into "Internal Storage".
2.3 Reproduce the issue:
- Run GPMS on your tablet.
- Perform actions that normally cause the issue you experienced.
2.4 Send the log folder:
- Once you've finished demonstrating the problem, close GPMS.
- Compress (zip) the entire "mvci" folder.
- Send the zipped "mvci" folder to us (support@gitauto.zendesk.com).
3. Next Steps
- We will analyze the logs you provide and investigate the issue.
- We will suggest a suitable workaround (if available) and keep you updated on any potential GPMS updates to address the issue.
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