Resolving Network and Server Errors and Screen Display Misunderstandings

This article provides instructions for resolving network errors, screen display misunderstandings, and campaign and battery inspection errors for the Hyundai and Genesis PDI apps and web portals, and eVHC for all vehicle models.

Resolving Vehicle Information Download Failures

The cause is a delayed vehicle information response (60-second timeout), not a device malfunction.

1. Please retry the query after a short wait, or perform an offline inspection if urgent.

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Identifying Wi-Fi Firewall Blocking

If connection/upload fails only at specific dealers, immediately isolate whether the internal firewall is blocking it by testing with a mobile hotspot.

1. Please connect through a smartphone mobile hotspot (LTE/5G).

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Checking Screen Displays and Resolving Web Errors

The in-progress check icon on the automatic inspection results screen indicates command execution.

1. After completion, please scroll down the screen to check the actual PASS/FAIL for each item.

If the following message appears in eVHC or a web error occurs, please follow the procedure below.

1. Please clear the browser cookies and cache.
2. Please use the Chrome browser.

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Resolving Campaign Inspection Errors

The cause is that the campaign is not registered on the PDI web administrator site ([Local Campaign]).

1. The corporate administrator should register the campaign in PDI web [System Management] > [Local Campaign].

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Resolving Battery Inspection Errors

The cause is an unofficial device language setting or missing battery master DB data for a new vehicle model.

1. Please change the tablet language to the local official language.
2. Please update the vehicle model DB.

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