🔍 Symptoms
App Won’t Launch
After the initial installation or an internet update, the message MSG_CHECK_SYSTEM appears when launching the app, and the app automatically closes.
App Launches but Text Appears Incorrectly
After the initial installation or an internet update, the app opens normally, but some text displays with underscores instead of spaces.
Examples: System_checking_complete, Welcome_to_GIT_App, etc.
🛠 Cause
These issues are typically caused by corruption in the app’s text resource files.
If the string data used by the app cannot be loaded properly, the app may show internal variable names or format strings instead of readable sentences — or it may fail to launch altogether.
⚠️ Before You Start
Check Your Tablet Storage First!
Insufficient storage space can cause the app to fail during installation or prevent it from launching properly.
Make sure your tablet has enough free space before troubleshooting.
How to Check Storage on Samsung Tablets:
- Open Settings.
- Tap Battery and Device Care (or Device Maintenance).
- Select Storage to view used and available space.
- You can also delete unnecessary files or apps here to free up space.
✅ How to Fix
-
Uninstall and reinstall the app.
This usually restores the damaged resource files and resolves the issue. - If reinstalling the app doesn't resolve the problem, please contact our customer support team for assistance.
- If you receive a recovery file from GIT Support:
-
Copy the provided text resource file into the following directory on your device:
/Internal Storage/nvci/systemdb/*system - (Note: The actual app package name and file path may vary depending on your version. Please refer to the exact instructions provided with the file.)
-
☎️ Additional Support
Please leave a messege in GSW:
CCC-GSW（适用于 HYUNDAI、GENESIS）
🔗 https://ccc.hyundai.com
Leave a meassage at Diagnostic tool → GDS Hotline
Global Service Way（适用于 KIA）
🔗 https://www.kia-hotline.com
Leave a meassage at Diagnostic tool → KDS Hotline
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