KIA CKD Vehicle Diagnostics

Q: What should I do if I am unable to communicate with the diagnostic tool or if the function fails during the diagnosis of a CKD vehicle?

A: If you encounter issues communicating with the diagnostic tool or if the function fails during the diagnosis of a CKD vehicle, please follow these steps:

1. Utilize the Log Collection Feature: Use the Log Collection feature on the diagnostic tool to generate and submit logs. [How to send the error log  report on GDS Smart/KDS2.0]
2. GIT Verification: The submitted logs will be reviewed by GIT to determine if the vehicle is supported.
3. Contact GSW Technical Hotline: If GIT cannot provide support, please contact the Technical Hotline within GSW ( https://www.kia-hotline.com )

Important Note:

• CKD vehicle information is directly managed by the Kia Ownership Technology Development Team upon request from the KD Division.