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Inspection result transmission to the server failed, stopping at 74%, and Code 912

Oscar Eom
Updated

This document is for resolving inspection result transmission failures, stopping at 74% and error codes, missing warranty (Warranty) payments, and master data not changing after an app update. It applies to all vehicle models.

Check final submission and batch transmission of inspection results

The inspection has been completed, but the results cannot be found on the server portal and remain as Local Saved on the tablet, or warranty (Warranty) payments are missing.

[Local Save / Temporary Save] is a function for temporary storage within the tablet.

  1. Check final submission via [Save to Server] and batch transmission via [Data Upload].
  2. To transmit to the server, you must press [Save to Server] or upload untransmitted items from the [Data Upload] menu on the main screen.

If you press the [Delete(Delete)] button when finishing the inspection, the local data is permanently deleted, so reinspection is required.

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Resolve stopping at 74% and Error Code 912

The upload stops at 74% while uploading results, and "Error Code 912 (Invalid Field Data)" occurs.

Code 912 occurs if [Starting Miles(Starting mileage)] on the inspection sheet (page 7) is blank or special characters have been entered in the RO number/mileage.

  1. Check the starting mileage[Starting Miles] and RO number.
  2. Enter the numbers correctly, then retransmit.

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Check warranty claim attachments

Videos (.mp4) are not supported for warranty claims (Warranty Claim). The warranty system only receives image (photo) files and does not receive video files.

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Resolve corruption of attachments not transmitted for a long period and Code 1093

"Error Code 1093" is displayed.

If you do not upload for a long period after completing the inspection, local temporary attachments are lost, causing Code 1093, so upload immediately via Wi-Fi straight after the inspection.

Code 1093 is unrecoverable.

  1. Reinstall/reset the app.
  2. Reinspect the vehicle and upload immediately upon completion.

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Download master data again after an app update

The master data (inspection items and wording) does not change after an app update.

If untransmitted inspection results remain, the master download may be skipped.

  1. Upload all remaining results.
  2. Download the master data again.

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