App Won’t Start or Text Displays with Underscores (_)

🔍 Symptoms

App Won’t Launch
After the initial installation or an internet update, the message MSG_CHECK_SYSTEM appears when launching the app, and the app automatically closes.

App Launches but Text Appears Incorrectly
After the initial installation or an internet update, the app opens normally, but some text displays with underscores instead of spaces.
Examples: System_checking_complete, Welcome_to_GIT_App, etc.

🛠 Cause

These issues are typically caused by corruption in the app’s text resource files.
If the string data used by the app cannot be loaded properly, the app may show internal variable names or format strings instead of readable sentences — or it may fail to launch altogether.

✅ How to Fix

1. Uninstall and reinstall the app.
   This usually restores the damaged resource files and resolves the issue.

2. If reinstalling the app doesn't resolve the problem, please contact our customer support team for assistance.

3. If you receive a recovery file from GIT Support:

   • Copy the provided text resource file into the following directory on your device:

     /Internal Storage/nvci/systemdb/*system
     

   • (Note: The actual app package name and file path may vary depending on your version. Please refer to the exact instructions provided with the file.)

☎️ Additional Support

GIT Customer Support:

USA
KIA 888-542-4371
HYUNDAI 888-437-0308
GENESIS 833-681-3926

CANADA
KIA 888-641-4244
HYUNDAI 888-641-4243