GDS Smart/GENESIS Smart/KDS 2.0 Bottom Menu (GSW, User Support, e-Report, Configuration) Not Visible Issue

Q. The bottom menu (GSW, User Support, e-Report, Configuration) disappeared in GDS Smart, GENESIS Smart, KDS 2.0. How can I fix this?

1. What is the situation? (Symptoms)

This occurs when the bottom menu bar (toolbar, bottom menu bar) that should be at the very bottom of the screen is not visible after running the diagnostic app following an internet update. (Example of symptom below)

• The buttons disappear entirely / are not visible / are inactive
• Examples of missing buttons:
  • GSW
  • User Support
  • e-Report
  • Configuration

Examples of common user expressions:

• “The GSW button disappeared after the update.”
• “The bottom bar is not visible.”
• “The e-Report icon has disappeared.”
• “The Configuration button that was at the bottom of the screen is not visible.”

2. Why does this problem occur? (Cause)

Cause 1. Mismatch between main app version and resource file version

• The main app (GDS Smart, GENESIS Smart, KDS 2.0) has been updated to the latest version, but
  the resource file (setting button bundle file) containing the screen/button images
  has not been installed with the latest version.

This includes the following button information:

• GSW button
• User Support button
• e-Report button
• Configuration button

Detailed cause of Cause 1: Insufficient tablet storage

• During the internet update, due to insufficient internal tablet storage:
  1. The latest setting button bundle file was not downloaded at all, or
  2. It was downloaded but not installed properly,
     resulting in a mismatch between the main app and resource versions.

3. How to fix it? (Solution)

Solution 1. Secure internal tablet storage and rerun the internet update

1. Check tablet storage

• Check the remaining internal storage (GB) in the Android tablet’s [Settings] → [Storage] menu.

2. Examples of how to free up storage

• Delete unused photos, videos, and downloaded files
• Uninstall unused general apps
• If necessary, perform a factory reset on the tablet and reinstall the diagnostic app
• Or consider replacing with a tablet that has at least 128GB of internal storage
  ※Recommended tablet model: Samsung Active 4 pro or higher - for detailed specification, please contact GIT America.

⚠️Important
According to Hyundai Motor Group’s digital asset policy, the diagnostic app cannot store diagnostic DB separately on external storage (SD card, etc.). Internal tablet storage must be secured.

3. Rerun the internet update

• After securing sufficient internal storage,
  perform the diagnostic app’s Internet Update function again.
• After the update is complete, restart the app and
  check if the bottom menu (GSW, User Support, e-Report, Configuration) is displayed normally.

Solution 2. Request only the setting button bundle file separately from GIT America

If the above method does not resolve the issue or if internet updates are difficult in your environment:

1. Contact Technical Support Center for assistance.  
   USA
   KIA 888-542-4371
   HYUNDAI 888-437-0308
   GENESIS 833-681-3926
   CANADA
   KIA 888-641-4244
   HYUNDAI 888-641-4243
2. Request to be provided separately with the “bottom setting button bundle file (GSW, User Support, e-Report, Configuration resource file).”