| Type | ☑ Notification ☐ Repair ☐ Guidance | Regions Covered |
| Devices |
☑ GDS Smart, ☑ Genesis Smart ☑ KDS 2.0 ☑ GDS Mobile ☑Genesis Mobile |
ALL |
| Date Issued | (KST) 05-Nov-2024 | Duration |
| Subject | Server Maintenance from 06-Nov-2024(KST) | ☑ Temporary ☐ Permanent |
Dear Users,
Please be advised that a service error may occur due to scheduled maintenance from the following date and time. Further notice will be provided as soon as the job is complete.
| Country/Region | Date and Time | Time Zone |
|---|---|---|
| South Korea | November 6, 2024, 09:00 AM | KST |
| United States (Pacific) | November 5, 2024, 4:00 PM | PST |
| United States (Eastern) | November 5, 2024, 7:00 PM | EST |
| United Kingdom | November 6, 2024, 12:00 AM | GMT |
| Germany | November 6, 2024, 1:00 AM | CET |
| India | November 6, 2024, 5:30 AM | IST |
| Japan | November 6, 2024, 9:00 AM | JST |
| Australia (Sydney) | November 6, 2024, 11:00 AM | AEDT |
-
Potentially Affected Services:
- All features requiring communication with a vehicle through VCI, VCI II, and VCI III
- E-report generation (diagnosis number creation)
If you experience any errors during this period, please report them as follows:
-
Provide Screenshots or a Video: Capture any error messages or unexpected behavior you encounter and send NSC or inquire at GSW (Diagnostic tools → GDS/KDS Hotline).
-
Use the Log Collection Feature: Make use of this feature to gather error logs. Drag up on the screen to the following pages.
Quick Link User Guide - How to send the error log report on GDS Smart/KDS2.0 – FAQ
We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our services.
Thank you for your cooperation.
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